Recently I had the opportunity to experience Marriott hospitality at their Bengaluru Marriott Hotel Whitefield property. Today we know the brand Marriott is synonymous with great experience and top end luxury. However, back in 1927 founder of Marriott Hotels, J. Willard Marriott started with a root beer stand which grew into Hot Shoppes Restaurant chain and evolved into today’s Marriott International hotel company. Today its portfolio includes over 4000 properties in over 70 countries. They cater to four distinct segments with multiple brands as follows:
Being a traveler myself, I am always a proponent of seamless travel. And Marriott hotel does that very efficiently. As a hotel industry leader they are the first ones to introduce mobile check-in and check out enabling their guests to Travel Brilliantly. This is pretty much in the line of web check-in at an airport. If you are a Marriott Rewards member, you will have to key in your rewards member number to login to the app. You can also search and book a Marriott hotel using this app. On the day of my stay at Bengaluru Marriott Hotel Whitefield, I checked in remotely on mobile using Marriott mobile app. When I reached the hotel, I was greeted and taken to my room directly. Awesome! now travel is almost front desk independent.
With smart key your entry to the room starts in sophistication. I was provided a room with king bed and with an amazing view of Whitefield from the 7th floor. The rooms has been designed very intuitively for you to experience leisure and comfort. The glass partition bath room gives a different kind of experience altogether. You can watch TV from the leisure of bathtub!
My experience with Marriott is that it strives to make travel brilliant by converging technological innovations and top class hospitality.
And when you will be leaving your experience will be as seamless as when you come in. Using mobile check out, you can conveniently say good bye to the front desk. When you check out using Marriott mobile app, an email will be sent to your email address registered with Marriott. They are doing a global roll out of the remote check out facility across multiple brands.
In its quest to innovate continuously Marriott uses technology aggressively and works with people at large. In this regard it allows people to submit their ideas or co-create on a particular idea. For example, in 2013 Anjana K was selected as the winner for her idea on the Healthy Vending Machine.
The bottom line is that Marriott has shown by using the latest in mobile technology makes for a Transformational Journey for its globe trotting guests. You can follow Marriott on their various social media channels like Facebook page, Twitter, Instagram. I found them very informative & inspiring. So now Travel Brilliantly with Marriott.